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The Whirlpool Washer Was Trouble

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lbeaty
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Iron
Re: Design questions
lbeaty   7/8/2013 10:43:14 AM
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Elizabeth,

I agree with your comment.  This washer had class action law suits against the company.  I suspect that got the attention of the designer of the washer!

For many years i learned how to build reliable electronics.  But i spent many years learning!  Here is the value of an old engineer!

Larry

TJ McDermott
User Rank
Blogger
Re: Design questions
TJ McDermott   7/8/2013 9:40:39 AM
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Elizabeth, sometimes you run across a system that has the feel of being designed by a bunch of fresh-from-school engineers without enough experienced supervision.  This story has that feel.

The company as a whole may very well know better, but the company isn't a homogeneous whole.

As to accountable, the only time that happens is for safety (think automobile recalls).  If the interior door cosmetic panel has a push-in plastic fastener that fails after the warranty expires, and fails consistently, I doubt the automobile company will recall the panel.

Elizabeth M
User Rank
Blogger
Design questions
Elizabeth M   7/8/2013 5:53:09 AM
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This is another case in which it would be good to hear from the company's designers to see why exactly they made the washer this way. You say that "the designer group had very little knowledge of reliable solid-state electronics." But shouldn't the company know better? And shouldn't they be held accountable somehow or try to improve this situation?

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