I received a text message from AT&T telling me to upgrade the software in my Samsung S II Skyrocket. The message instructed me to log in to a site run by Samsung and download a program called Kies.
I downloaded Kies, and as soon as it loaded, it told me there was an updated program. I was dumbfounded. Does one part of Samsung not know what another part is doing? Well, I downloaded the new version, and when it ran, it said a dll was missing. I copied the error message, Googled it, and found a forum in discussion. It said that if I downloaded Microsoft Visual C++ service pack 3, I would get the dll. OK.
I did that, so Kies finally ran. Oh yes, I also learned to always reboot the computer whenever I use Kies (which I did). Then, I started the download of the upgrade, and the whole system (phone plus Kies) crashed. I was left with an unworkable phone.
I attempted the recovery mode, but was unable to get Kies to do anything. So, I drove to the AT&T store (a decent-sized one with a dozen employees). They were unable to help, and they did not have any Kies capability. I expected a technician with a test bench, but did not find one, and none of the AT&T computers could receive anything outside their network.
So, I called the Samsung help desk from the AT&T store and they wanted to walk me through Kies. Since I couldn't connect, I headed home and called from there. On my second call, the help desk walked me through a hard reboot of the phone. I did this by holding the two volume keys and the power key. The phone rebooted, but I still got the error screen. We had no luck, and the help desk suggested I find a tech shop with a Kies computer.
I started trolling, and found a method for upgrading the phone in Kies. I followed the instructions, and, on one of the reboots, I got a different screen for a brief moment. I had been getting a black error screen, but the brief screen was an Android character. I figured it was worth it to try reloading. So, I attempted the reload with the error screen, but the Kies computer screen acted like it was working. And, lo and behold, it did work.
I find it hard to believe that AT&T and Samsung rely on such a poor program to support their phones, and have no capability at their store. I am a fairly good tech, and I would imagine most phone users are not at my level. I did find a program called Odin that would perform similar functions to Kies, but I would recommend a high skill level if you choose to use Odin.
This entry was submitted by Mike O'Dorney and edited by Rob Spiegel.
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