I purchased a Sony Handycam a few years back, along with a two-year extended warranty. The camcorder worked great the first year, but it developed an issue with the cassette holder. When I tried to record or play a cassette, I began to get Sony's version of the "blue screen of death," accompanied by text instructions to "reinsert cassette."
It initially occurred fairly randomly, and I was able to reinsert the cassette and continue, but after a month, even that was no longer possible. I called Sony to report the problem and to see how best to proceed, since it was still under warranty. After explaining the issue to the technical support representative, I asked him if this was a common problem. His response was that it was very strange, and he had not heard of this happening before.
Yet if you enter into any search engine the words "Sony Handycam rei," you will see "Sony Handycam reinsert cassette error" come up as an option. Selecting it will result in multiple Internet entries on this particular error. The favorite solution is as follows:
Trust me on this one... with tape still in unit and battery removed, smack both sides of unit firmly three to four times with the heel of your hand. It works nine out of 10 times on all Sony cameras.
Further research revealed various possible reasons for the error -- one site says a pinch roller worked its way off its post because of a cheap locking nut. Another site says a cable needs to be reseated. Yet another says the cassette holder is out of alignment. There are even YouTube videos of people explaining the correct procedure for smacking your camera. The problem seems to be endemic across model numbers, although the tech rep at Sony was unaware that there was an issue.
I tried the usual troubleshooting techniques, although I must admit I am out of my element with camcorders. I tried cleaning the unit, examining parts that were exposed enough for a visual inspection, powering down the unit and resetting it, trying a different cassette, and yes, I admit it, smacking it (according to the experts on YouTube, who at least knew there was a problem). Since it was inoperable anyway, smacking it made me feel better. Smacking actually worked a couple of times before it finally refused to work at all. Ultimately, I could not get rid of the error, and the camcorder was now completely useless. It was a shame, too. Besides the issue of basic functionality, every other feature on it worked well.
This entry was submitted by Nancy Golden and edited by Rob Spiegel.
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Nancy, I think you hit the nail on the head! When you write that smacking it made you feel good, I thought, yes, that is why we do it. Sometimes we just want to get back at "it". Of course, most of the time I find myself rationalizing the smacking as something that makes sense in a technical way.
I agree, naperlou. I remember telling one of my fellow engineers that I was about to get out my "troubleshooting hammer." While that particular tool didn't actually exist - it felt good to think about using it when a problem was particularly troublesome and it made it sound "technical!"
Naperlou, I can't tell you how many times smacking something did make a technical difference. I has a TV who picture would go out of whack color-wise until you smacked the TV on its right side. Then it would straighten out until the next time it was turned on. Everyone in the family learned how, where, and how hard to smack it. That went on for a couple years.
Thanks, Nancy, this story gave me a good laugh. I can't count the times smacking an appliance has made it work better. I remember this approach as the first step in tech support back in the day when you hesitated to call the TV repair guy because it cost so much.
I remember those days, too, Ann. That's when the TV and the stereo were considered pieces of furnature. Then came the age when you carried your TV or stereo to the repair shop. Now we're in the age when we throw them away when they quit working.
The problem is not so much with the camcorder as it is with the market & industry mentality to continually cost-reduce. You can bet the first working model units, engineering had working flawlessly; but market pressure to drive down cost results in an age-old, known adage ,,,,"You get what you pay for."
Its not hard to understand, but its really sad. The point of sale is the happiest moment a customer will ever see in the life of cost-reduced electronic device. How many really awesome product technologies can you remember in the last 15 years that have become nearly obsolete, not for the lack of capability of the technology, but for the mismanagement of the technology; either by bad management decisions, or indirectly, by a market of cost-driven consumers. Here are a few off the top of my head: PDAs, Flip-Phones, Folding Keyboards, Projection Displays ,,,, Can you add to the list-?
And it still is today, Ann - I had lunch with a friend today and when he got in his car to leave and turned it on, the AC blower was not working. He nonchalantly got out of the car, popped the hood - and gave it a good wack. When he got back in, it was working!
JimT, I agree completely in that frequently we have sacrificed quality for cost reduction. I used to buy a printer with the expectation that it would last five years or more because they actually used to. When I purchased one that crashed after two years and commented to the salesperson how surprised I was, they responded that 2-3 years was the normal life expectancy. We now live in a throw-away society and that is a shame.
Yes, Nancy, you probabloy did. I was surprised by how consistently effective the smack was. It was also interesting to see how well the kids adapted to the reality of the smack -- and how to do it just right. I guess it's a matter of motivation.
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