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The Monkeys Are All Over the LG Refrigerator

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jmiller
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Platinum
Consumer feedback vs Consumers Union
jmiller   9/21/2011 11:13:47 PM
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Historically I think manufacturers have given a great deal of focus to magazines and other groups that have "ranked" there products because they saw a great deal of consumers that were using these tools to determine what to buy.  As more and more consumers move to using blogs and internet sites for communicating about the quality of products and which products to buy, it will not be long before comanies will start to review this material just as much if not more than traditional print.  Just look at the struggle traditional new media is having as more and more people get their news on the internet instead of the newspaper.

Charles Murray
User Rank
Blogger
Re: Feedback to Mfg
Charles Murray   9/21/2011 5:43:59 PM
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Ivan: You're right. Public discussion is more likely to get a meaningful response (even though it hasn't worked on this site yet). My experience has been that if you write to them directly, you get a form letter in return. "Thank you for your correspondence..."

Ivan Kirkpatrick
User Rank
Platinum
Feedback to Mfg
Ivan Kirkpatrick   9/21/2011 1:23:55 PM
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I would really like to find a way for this kind of feedback to be presented to the manufacturer.  It does little in the way of helping them if we only gripe about their designs.  Here we have a large and varied collection of Engineers, Designers and Users that are willing to offer good and potentially actionable feedback on the design work of some of the largest and most important firms in the world.

Perhaps we can start collecting an email address or some contact information so that these posts and the responses can be forwarded to the manufacturer for comment and or action.

Acrman
User Rank
Iron
Does the sun never set in Japan?
Acrman   9/21/2011 9:34:45 AM
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"Does the sun never set in Japan?"

 

Who knows? LG are South Korean

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