We bought our house 22 years ago, and shortly thereafter, we purchased a top-loading Maytag washer and a front-loading Maytag dryer. They worked flawlessly until about one year ago. We called a repair person to look into the washer’s reluctance to start or keep a cycle going. The service person quickly determined that the control switch was faulty. A replacement was installed, and it worked fine.
The repair person said this was his last repair call -- he was retiring for good. His parting wisdom was that it was better for us to keep our old Maytag units as long as spare parts were available. He said the next thing to go would be the washer motor, and it did. I bought a new one and replaced the old one with minor effort. The dryer had a couple of issues with the rollers and the heating element, both of which I replaced without trouble.
We remodeled our kitchen in 2001. We selected a high-end dishwasher (Bosch) and a dual-fuel stove (Thermador). The dishwasher was generally well made, but it still turned out to be a large headache. The control board, made by Siemens, failed on a too-regular basis. Over a period of 10 years, we replaced the control board six times. This is an unacceptable mean time between failures.
I talked to a retired service technician early on, and he recommended soldering a bypass around a malfunctioning switch. I did this once, and it worked for a while. I simply cannot fathom why a reputable firm like Siemens couldn’t beef up its control board. I agree with an online appliance repair comment that “nothing on a Bosch is easy to repair.” Although I am not adverse to hand-washing our dishes, my wife insisted we get a dishwasher that worked. So I got a Kenmore Elite. We shall see.
The Thermador stove worked well, though I had to replace the gas electronic simmer module once, as well as a heating element. The kicker, though, was the ultimate kapoof of the control module. Sound familiar? Getting a replacement for this one was tough. It is not made anymore, but the old one can be reconditioned. Under spousal duress, I punted, and we bought another stove, a Jenn-Air. Again, we shall see.
I do not buy the adage I hear often that appliances should not be expected to last more than 10 years.
This entry was submitted by Paul Dorvel and edited by Rob Spiegel.
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