I based my purchase of a top-of-the-line GE Profile washer on my study of business management practices at GE. GE is touted to have the best top management training program. When our washer failed early one Saturday afternoon, we needed a washer installed fast. We went to a local big-box store and bought the washer at 2:55 p.m. It was installed and operational by 5:30 p.m.
Then the fun began. It came in three ways.
1. Using normal selections, this bizarre washer would not let enough water in to get all the clothes wet. It jiggled, slowly rotated one way and then the other way, jiggled again, and finally started agitating. Still the clothes on top were dry. We called a repair man and he installed a new electronic control board. Result: the same lousy performance.
This is a "green" machine. All the advanced engineering created a non-functional piece of junk. Rather than call the repair man again, we tinkered a bit and found that when selecting the "carpet" cycle, the machine filled to the very top without the jiggling and jagging. We had to find a work-around to defeat the green design. Now, even with a light load, the washer fills each and every time, and the "green" feature is thwarted. We waste a lot of water but we have no other option. A close relative just bought a top-of-the-line Maytag and had the exact same experience. Go figure.
2. After using the GE washer for a few weeks, an error code appeared on the screen. The error code was not documented in the user manual. We called the repair man. He came and entered a secret code using a special sequence of panel buttons. The washer reset and resumed functioning. The repair man gave us the secret button sequence so we could reset the electronics in the future. We use this secret code several times a year.
3. When there is sufficient water to get the clothes wet, the washer ties the clothing into tight knots that are hard to unravel. Our clothes wear out faster because of the abrasion that occurs when untying the massive knots. We literally have to lift the entire mess out of the washer onto the top of the dryer to slowly unravel the Gordian-style knots.
This GE washer was not designed by a competent design engineer. A competent engineer would have screamed bloody murder over letting this junk get dumped on the public. This entire experience has soured my opinion of GE and its management. I now refuse to consider GE for anything I buy -- even light bulbs.
This entry was submitted by Ted Varga and edited by Rob Spiegel
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