By Jonathan Schroeder
Well, actually, they made the icemaker in the freezer. Approximately 18 months ago, my wife and I purchased a new home (new construction). It came with a full complement of kitchen appliances (microwave, dish washer, stove and fridge). The side by side refrigerator (Frigidaire model # FRS6RESBL) has an ice maker and water dispenser in the freezer side. Shortly after moving in, we called the service department complaining that ice was being ejected from the storage bucket and we would find ice cubes all over the place in our freezer. The ice cubes were escaping over the side wall of the ice bucket and out the front access flap.
The service man came out and said our ice maker was not installed properly. He ordered parts and returned a week or so later. He installed a small plastic guard which was supposed to keep ice from coming out the front flap (it reduces this problem but does not stop it) as well as a plastic flag on the wire shut-off arm on the ice maker. The plastic flag is supposed to extend the range of the wire arm so that it shuts off sooner. Unfortunately, the flow of ice within the freezer instead causes the arm to be buried in the ice. The shut off arm becomes trapped and the unit remains on. Since the ice ejects upward, it eventually fills the bucket and spills over the sides.
This brings us to our next problem. Normally ice just spills over the side of the bucket and into the freezer compartment. Recently it has started spilling out the rear of the bucket and onto a sheet metal enclosure behind the ice bucket (presumably the motor housing for the auger/crusher in the ice bucket). Next to this enclosure is some sort of an air vent (presumably part of the defrost cycle or something that blows some warm air on the ice to allow it to “release” from the ice maker). Regardless of the purpose of this air vent, the ice on top of this sheet metal enclosure melts. The water flows down the rear wall of the freezer and pools at the bottom of the freezer compartment. Eventually the bottom of the freezer has become full of ice (I have removed a piece more than 1″ thick with a total volume of more than 100 cubic inches!). Then, either the defrost cycle causes some of this ice to melt, or the ice running down the back wall had no place else to pool and eventually started leaking out the front of the freezer. It pooled on our laminate flooring causing it to buckle.
Now their customer service department is telling us that this is a “new” problem and the unit is no longer covered under a warranty. Our only option is to either replace the ice maker assembly (almost the price of a new unit), buy a new unit, or to just stop using the ice maker.
The really unfortunate thing is that this could all have been avoided with only a few more pennies worth of plastic (taller walls on the ice bucket) and a better designed shutoff system.