By Craig Smith
I recently purchased a Snowjoe brand 322p snow thrower. It appeared to be just the ticket for cleaning off the deck, and walkways. The box claims a “Two-year warranty”.
The next snow storm, I took it out to the deck to start clearing a path. After clearing the deck of snow, I looked at the rotating auger. It was chipped and cracked all over the place. The auger was broken with the very first use!
I contacted Snowjoe customer service and was told to re-read my warranty, the snow auger WAS NOT COVERED because “they wear out”. They will be happy to sell me one for $20 plus shipping, which was over 1/3 the cost of the snow thrower.
This isn’t wear; this was the specification of a unsuitable material for the rotating auger, and they knew it. That is why the monkeys excluded the most critical part from the warranty. After doing some looking on the internet, I found others had the same problem with cracking and breakage of the auger, and had gone so far as to bolt on steel reinforcements. Plastics typically get more brittle with cold, and whoever designed this product was clearly a monkey.
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