I installed a Jenn-Air microwave wall oven in our new kitchen in 2003. In 2007 the turntable in the microwave stopped revolving. I checked it out and found that the plastic coupling which was attached to a motor and drove the turntable had worn to the point that the “D” shaft on the part had worn round, so the motor was revolving but the part and turntable stood still. I thought this should be an easy fix.
I called the local parts dealer to order the part. The parts house informed me that the part is no longer in production and they have no parts in stock. So, I thought I should take the problem directly to Whirlpool president, Jeff Tipton. Jeff had one of his “people” get back to me and informed me that I was right, they don’t have any more parts and maybe I should look into getting another appliance - to which I replied, “What do I do with the special-sized hole that we cut into our $3000 oven cabinet?”
I milled a slot into the drive piece and put a brass shim in as a bearing surface. Solved that problem, but we have had several problems with every one of the Jenn- Air appliances in the kitchen. Wall oven has had to have the entire control package replaced; the refrigerator has had almost a $1000 worth of service done to it, and it has gone out again as I write this. It certainly isn’t like the old days is it?