HOME  |  NEWS  |  BLOGS  |  MESSAGES  |  FEATURES  |  VIDEOS  |  WEBINARS  |  INDUSTRIES  |  FOCUS ON FUNDAMENTALS
  |  REGISTER  |  LOGIN  |  HELP
Blogs
Guest Blogs

Responsibility & Integrity a Must in Manufacturing

NO RATINGS
Page 1 / 2 Next >
View Comments: Oldest First|Newest First|Threaded View
<<  <  Page 2/2
Rob Spiegel
User Rank
Blogger
Re: The importance of getting it right the first time
Rob Spiegel   1/6/2012 2:47:09 PM
NO RATINGS

On a purely economic view, I can't imagine the practice of letting faulty products out the door can do anything by hurt the company's bottom line. There's the potential of costs in returns and repair, but the biggest cost may be in goodwill. As you can see from Made by Monkeys postings as well as the discussion boards, a customer who gets a bad product will talk to a lot of customers and potential customers. That's gotta cost.


Ann R. Thryft
User Rank
Blogger
Re: The importance of getting it right the first time
Ann R. Thryft   1/12/2012 3:07:28 PM
NO RATINGS

Rob, I think you're right. There have been tons of studies done that demonstrate and verify this simple principle: people complain to each other about lousy products and bad service. Even more important, trying to reverse the effects of bad press, deserved or not, is not only nearly impossible but can backfire. It's mind-boggling that these messages don't seem to have been driven home for some companies.


Jack Rupert, PE
User Rank
Platinum
Re: The importance of getting it right the first time
Jack Rupert, PE   1/22/2012 2:00:56 PM
NO RATINGS
It's amazing that they let it get this far.  Knowing that this is the attitude of that particular company, I wonder if the engineers will continue to specificy its products in the future.  And if word starts getting out about that company's name....

Larry M
User Rank
Platinum
Re: At minimum, a warning was required
Larry M   2/7/2012 3:43:01 PM
NO RATINGS
"Either a notification when the order is placed (a red flag in the manufacturer's order entry system to let the buyer know), or how about a warning label on the box, or an insert with the installation instructions?"

In semiconductor products (ICs, memory, ASICs, etc.), the customary practice is to indicate on the product's data sheet (online web page), and on all summary and selector guides, the phrase "Not recommended for new designs." That tells it all, without having to indicate that a part doesn't behave as expected. The savvy engineer either avoids the part or inquires about the fault.

Insert that phrase into your favorite search engine to see how widely it is used.

 

 

Beth Stackpole
User Rank
Blogger
Re: The importance of getting it right the first time
Beth Stackpole   2/8/2012 6:16:05 AM
NO RATINGS
In today's world of tweets and Facebook chatter, companies--be they consumer focused or industrial--can really pay the price for letting faulty products out the door. Rob is right--there's a huge price to pay for that, both financially and in taking a hit on your brand reputation. But I have to agree with the others that the bigger lesson for engineering is getting the product right the first time.

Rob Spiegel
User Rank
Blogger
Re: The importance of getting it right the first time
Rob Spiegel   2/8/2012 11:16:14 AM
NO RATINGS
I would think the economics of this are very clear. Sending bad products out the door will cost more in the long run than fixes would cost. Given that, this story is probably one of line managers rather than executives. This decisions was probably made to meet a quota, and those directly involved were probably hoping those at the top wouldn't notice anything except that the quota was met.

<<  <  Page 2/2
Partner Zone
More Blogs from Guest Blogs
We Have FPGAs with On-chip MCUs, but How About MCUs with On-chip FPGAs?
Programmable logic has come a long way from the simple devices we started out with. Remember Programmable Array Logic, or PALs? But where will we be in the next five to 10 years?
As industrial applications increasingly use process control systems utilizing sensor feedbacks to monitor various operating parameters, energy sources and consumption are becoming major factors of a system.
By asking more in-depth questions and providing customers with richer design data, distribution salespeople can quickly build credibility and help customers to avoid potential problems when they specify high-performance plastics.
Recent enhancements in rechargeable and primary (non-rechargeable) battery technologies enable industrial devices to perform beyond the limitations of legacy consumer batteries.
Design News Webinar Series
12/11/2014 8:00 a.m. California / 11:00 a.m. New York
12/10/2014 8:00 a.m. California / 11:00 a.m. New York
11/19/2014 11:00 a.m. California / 2:00 p.m. New York
11/6/2014 11:00 a.m. California / 2:00 p.m. New York
Quick Poll
The Continuing Education Center offers engineers an entirely new way to get the education they need to formulate next-generation solutions.
Dec 15 - 19, An Introduction to Web Application Security
SEMESTERS: 1  |  2  |  3  |  4  |  5  |  67


Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.
Learn More   |   Login   |   Archived Classes
Twitter Feed
Design News Twitter Feed
Like Us on Facebook

Sponsored Content

Technology Marketplace

Copyright © 2014 UBM Canon, A UBM company, All rights reserved. Privacy Policy | Terms of Service