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Manufacturers Should Also Practice Common Courtesy

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TJ McDermott
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Re: Shoddy practices
TJ McDermott   8/22/2011 1:07:58 PM
Rob, I thought about this as a Monkey article, but I think this goes beyond simple bad design.  I am hard pressed to come up with a way to make this product even less intuitive.

Rob Spiegel
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Re: Shoddy practices
Rob Spiegel   8/22/2011 11:08:58 AM
NO RATINGS
Hi TJ. This is the kind of story that keeps our Made By Monkeys blog full of submissions.

TJ McDermott
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Blogger
Re: Shoddy practices
TJ McDermott   8/22/2011 9:50:42 AM
NO RATINGS
Beth, we build our panels to customer specification.  In this case the customer wanted Brand Y (the utterly scrambled LED/Input numbers).  My company does a bit more business with Brand X.

To be fair to Brand Y, there IS a pattern to it, but it is such an off-the-wall pattern as to be scrambled.

The result pushes paranoia buttons.  It feels like Brand Y is intentionally out to get us.

My preference for networked IO is actually Brand Z.  It has the best terminal block, and intuitive LED, terminal, and program numbering.  They fail only in that they are not widely accepted by the customers we deal with, not even widely accepted in the USA.

I purely hate it when you can have all the answers right and still fail.  There's no justice in this cruel world.

Beth Stackpole
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Blogger
Shoddy practices
Beth Stackpole   8/22/2011 7:16:21 AM
NO RATINGS
Sounds like a clear cut case of laziness and poor oversight--unfortunately, not at all uncommon in today's grind-it-out-to-market culture. So is your firm back to using the original networked I/O product as a result?

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